Productive Primary Care (PPC) wanted an application which could simplify the process of holiday planning and staff management in General Practice. As a result, admin costs would be reduced and practice managers could manage staff in the best possible way to meet patient demand. Having a team with experience managing practices, PPC already had some insight into the difficulties of this process, but required VIX Digital to further research the user need and develop an Alpha to present at the Health and Care Innovation Expo.
"VIX integrated the newly designed system into the existing group of PPC products, allowing users to traverse between systems seamlessly with single sign on."
Initial user research sessions were carried out with PPC and their team to gather as much insight as possible. The PPC team consisted of practice managers, GPs and general health care professionals. After establishing a base of understanding, VIX created value propositions and user tests designed to prove or disprove areas of value witnessed amongst the PPC practices. VIX visited practices in Warrington Clinical Commissioning Group (CCG) to learn about their current workflows and test value propositions, whilst gathering feedback. The culmination of the above allowed VIX to develop animated prototypes using Invision and Sketch to feedback to the Practice managers and conclude the discovery phase. At this point VIX had delivered a substantial amount of collateral for PPC and they were enthusiastic to proceed onto the Alpha stage of development.VIX integrated the newly designed system into the existing group of PPC products, allowing users to traverse between systems seamlessly with single sign on. VIX also integrated the prediction service employed in the previously developed tools. A simple interface was designed which simplified the HR process by integrating Outlook and Google Calendar which made it simple to share events and annual leave across all of the ABCD tools. The Alpha system allowed users to request leave, practice managers to view the impact that leave would have on the patient demand for their service, approve or decline leave requests and update the result seamlessly across multiple services as mentioned above.
- Backbone.JS / Marionette.JS